NAVIGATION

Privacy – UK & GDPR

This is the Privacy Policy applying to all users of Dataphoria that are located in the United Kingdom only.

This Privacy Policy is issued under the General Data Protection Regulation and applies to everyone in the United Kingdom.

You may contact us using the form on this page or by contacting us or our UK representative, using the contact details listed below.

This Privacy Policy applies to personal data we collect and process. Personal data is information relating to an identifiable person.

  1. Who are we?

We are Dataphoria Pty Ltd. 

  1. We are both a Data Controller and a Data Processor.

Data Controller.

We are the data controller for the personal data you give us when we provide our services to you.

We also collect personal data from you if you send us a request via our website and when you are browsing our website. We are the Data Controller for that personal data.

Data Processor.

We are the data processor for the personal data collected by our clients when they use out software.

In these cases, the clients are the data controllers.

  1. What information do we collect?If you sign up to Dataphoria on this website we will collect your name, email address, phone number and Company Name, where provided. Where you provide data within the form on this page, the information collected will be as per the fields listed herewith.

If you are browsing our website, we collect information about your browsing session. This includes the browser type, language setting, referring site, any additional websites, and the date and time of each visit. We will also collect your Internet Protocol (IP) address.

  1. What information do we process?

We process personal data collected by you if you have entered into an agreement with us to use our website and software.

We process information about you on behalf of a data controller if we have a processing agreement with that controller.

We do not process data except if it is data we control or on instructions from the data controller.

  1. How we collect your information

We collect information directly from you.

We also collect personal information when you access our website and software and when we provide our services to you.

We receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

We collect Cookies. These are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site.

  1. Why we collect this information – the legal basis for collecting this informationWe collect personal data from you because it is necessary for the performance of the contract between you and us.

We also collect personal data from you because you consent. You are able to remove your consent at any time. You can do this by contacting us using the form on this page.

  1. Why we collect this information – the purpose for collecting this information

We will use this information to provide our services. We will also use this data to verify your identity, monitor suspicious or fraudulent activity, and to identify violations of our service polices.

With your consent, we may use personal data for specific purposes that are separate from any contract between you and us. When we ask you consent, we will provide you with information about why we are collecting this data. You may choose whether to consent or not.

  1. How we store your data

All data you provide us is stored in secure hosting facilities at one or more of the following locations:

  1. Amazon Web Services in the European Data Region and in multiple locations across the globe, dependent upon the related service provider
  2. On our secure servers at our offices in the Australian Data Region
  3. On email marketing platforms located within servers and offices in the United States

Unless we are required by law to store your data, we will stop processing and delete it once we no longer require it.

 Your Rights

If we process your personal data, you have the rights listed below.

For information that we control, we will facilitate your rights.

For information that we process, we will assist the data controller to facilitate your rights.

We will respond to any requests concerning your rights without undue delay.

We will not charge for any request, unless the request is obviously unfounded, or excessive.

In the exercise of your rights, we will need to take steps to verify your identity.

Right to information

You have a right to information regarding the purposes and nature of the processing we undertake.

Right to access.

You can access the personal data about that we control and process.

Right to correction.

If you ask us to, we will correct any information that we hold about you that is incorrect.

Right to restrict processing.

You can ask us to temporarily stop processing your personal data.

You can ask us not to process your personal data for some particular purpose.

Right to deletion of your data.

Unless we are required by law to hold your data, you may request that we delete it.

In any event, unless we are required by law to hold your personal data, we will delete it when we stop providing the service under the data processing agreement.

Portability of your data.

You can ask us to give you your personal data in a form that allows it to be read by other data controllers of processors. We will provide the data in a structured, commonly used and machine-readable format.

Right to complain to the Supervisory Authority

You have the right to complain to the data protection Supervisory Authority in your country.

If you are in the EU, you can find contact details for your Supervisory Authority here: https://edpb.europa.eu/about-edpb/board/members_en

If you are in the UK you can find contact details for the Information Commissioner’s Office here https://ico.org.uk/make-a-complaint/

If you are in Australia, the website for the Office Australian Information Commissioner is here: https://www.oaic.gov.au/privacy/privacy-complaints/

  1. Personal Data Transfers to other countries

IF YOU ARE IN THE UK: Where we are data processors, we will only transfer your personal data out of the UK in accordance with our data processing agreement and standard data protection clauses approved by the Information Commissioner’s Office

  1. How we secure your personal data

Personal Data that we control is stored in secured in the locations outlined within section 8 of this policy. We have in place Technical and Organisational measures to secure your personal data.

  1. Contact Details

If you have any questions about the data we control or process, you can fill out the form on this page.  Alternatively, our contact details are as follows:

Postal address: Dataphoria Pty Ltd, PO Box 7916, NORWEST, NSW 2153, AUSTRALIA

Phone: 00 61 2 8355 6644

An individual may exercise the rights outlined on this page by providing their details to us via letter or on the telephone of via our contact form here.

Dataphoria will respond within a reasonable period of time to notify the individual of how we will look to assist with the request and of any additional information that may be required to carry out the request.

Should such a request be made, it may not be possible for Dataphoria to assist with the request where the individual does not provide the following details, to enable a confident match to the related database:

  • The company that contacted them (as in the sender of the marketing communication – without this, we will be unable to match back your details to the related source)
  • First Name
  • Surname
  • In what form the individual would like Dataphoria to communicate with them regarding the matter (telephone / email are of preference)
  • Business name (if applicable to the communication in question)
  • Address (if a letter was sent)
  • Telephone number (if a telephone call was made to a number owned by the individual)
  • Email address (if an email was sent to an email address owned by the individual)

This matching process will be performed within a reasonable period of time and may require the assistance of the related data providers, with which we would need to share the personal information for the related purpose.

Dataphoria are unable in many cases to provide individuals with the option of engaging with us without using their name or under a pseudonym, as it is normally necessary to collect personal data in order to alter or suppress the related personal information, or to respond to a related complaint. General advice and feedback, however, may be available in these instances.

Should you wish to complete the form below, please enter the details into each field, stating “N/A,” where not applicable.

    Subject

    The company that contacted you (as in the sender of the marketing communication - without this, we will be unable to match back your details to the related source)

    First name (required where suppression / details of the source of a marketing communication is requested)

    Surname (required where suppression / details of the source of a marketing communication is requested)

    In what form you would like Dataphoria to communicate with you regarding the matter and your contact details (telephone / email are of preference, where possible)

    Business name (if applicable to the communication in question)

    Address (if the matter relates to a letter sent to you)

    Your email (if the matter relates to an email sent to you)

    Your telephone number (if the matter relates to an call made to you)

    Your message (please state how we can assist you here)

    Would you like your details suppressed from a marketing list?
    YesNo

    Should you prefer to contact us via our UK representative, please use the following details:

    Letter of Appointment of an UK Representative: 

    According to the GDPR Article 27 controllers or processors not established in the United Kingdom providing goods or services to UK citizens must appoint a representative who is established in the UK.

    • The representative should be an additional or alternative point of contact for all data protection queries from the UK
    • The representative will be an alternative or additional conduit for all data subject enquiries and requests including the exercising of data subjects rights to information, access, rectification, restriction, portability and notification of processing of personal data by Dataphoria as detailed in this privacy policy.

    Dataphoria have formally appointed GDPR Auditing Limited as their UK representative who will make themselves available to the UK Supervisory Authority the Information Commissioners Office (ICO) if required to do so.

    Supervisory authorities and data subjects may contact GDPR Auditing Ltd by emailing:

    philip.mather@gdprauditing.com or vakis.paraskeva@gdprauditing.com

    Or by writing to them at this following address:

    Head Office

    GDPR Auditing Limited

    47 The Lanes, Over,

    Cambridge,

    United Kingdom, CB24 5NQ

    Or by telephone: +44 (0) 203 488 3050

    Cookies and other web technologies

    We, as well as third-parties including website analytics, optimisation, and marketing partners, may use Internet technologies, such as cookies to collect information about your computer or device and your online activity.

    Generally, cookies are text files that are placed in your device’s browser. Cookies can be used to link your usage across different web pages, websites and browsing sessions and to personalize and improve your experience on the website(s) you visit.

    Third-party cookie and tracking technology use: Our partners and the advertising service providers use these cookies and other Internet technologies to help us to create and present marketing offers that would be of interest to you and our current and future customers, and to deliver offers to you based on your interests across the various websites you visit beyond the Dataphoria.com.au domain.

    Our Website may use Facebook, Google, LinkedIn and other re-targeting cookies, to enable us to market to you with promotions after you have visited our website, in order for us to remind you of the reasons we wish for you to work with us or to advertise different offerings to you.

    Our Website may use Google Analytics, in order to better understand your use of our Website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your personal information.

    You may refuse cookies in your browser by disabling cookies. Most browsers accept cookies automatically, but may be configured not to do so or to notify the user when a cookie is being sent. You will need to manage your cookie settings for each device and browser that you use.




    Dataphoria notification statement

    Dataphoria notification statement:Where data is received through this website, it will be used in relation to the purpose for which it was provided only, which may relate to:

    Data is only disclosed by Dataphoria to third parties where they have a valid reason for receiving the data

    Based on some of the activities carried out by Dataphoria and our client, Dataphoria may from time-to-time disclose personal data to a party that is overseas, where it is reasonably required for the related purpose.

    The countries in which these recipients are located may include New Zealand, America, The United Kingdom, Singapore, Hong Kong, Japan, China, Dubai and other countries, where this is required. Dataphoria take reasonable steps to ensure the related overseas entities do not breach the APPs.

    Dataphoria have taken reasonable steps to implement practices, procedures and systems relating to our functions and activities that will help to ensure that Dataphoria, our suppliers and our clients comply with all Privacy and related Acts and that we will be able to deal with enquiries or complaints in relation to our compliance.

    Dataphoria take reasonable steps to protect the personal data we collect from misuse, interference and loss and to protect it from unauthorised access, modification or disclosure.

    When Dataphoria no longer require data we take reasonable steps to ensure that we destroy or de-identify the data.

    Data is held securely by Dataphoria for the purposes it was provided by the related third parties until such time that it is no longer reasonably required. As individuals contact Dataphoria to request suppression from our databases and those of our related suppliers, this time period may be quite long. This allows for suppressions to occur when a related request is made. It also enables us to help our clients to restrict the frequency with which they contact individuals regarding their services.

    Data held may include, from time-to-time, both personal and sensitive information, where the data is reasonably required to carry out our activities and where the data has been provided to us in such a way that the provider has warranted that they have not breached the Privacy Act 1998 (Cth) or the APPs in collecting or passing on the information.

    COOKIES & OTHER WEB TECHNOLOGIES

    We, as well as third-parties including website analytics, optimization, and marketing partners, may use Internet technologies, such as cookies to collect information about your computer or device and your online activity.

    Generally, cookies are text files that are placed in your device’s browser. Cookies can be used to link your usage across different web pages, websites and browsing sessions and to personalize and improve your experience on the website(s) you visit.

    Third-party cookie and tracking technology use: Our partners and the advertising service providers use these cookies and other Internet technologies to help us to create and present marketing offers that would be of interest to you and our current and future customers, and to deliver offers to you based on your interests across the various websites you visit beyond the Dataphoria.com.au domain.

    Our Website may use Facebook and Google re-targeting cookies, to enable us to market to you with promotions after you have visited our website, in order for us to remind you of the reasons we wish for you to work with us or to advertise different offerings to you.

    Our Website may use Google Analytics, in order to better understand your use of our Website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your personal information.

    You may refuse cookies in your browser by disabling cookies. Most browsers accept cookies automatically, but may be configured not to do so or to notify the user when a cookie is being sent. You will need to manage your cookie settings for each device and browser that you use.

    Our full Privacy Policy is available here on this website or in soft or hard copy, where an individual provides related contact details. There will be no charge for the provision of a copy of this policy. Should you have any questions regarding privacy, please contact us directly.